Privacy policy

This policy explains which personal data SynkriaOps processes, why, where it is hosted, how long it is kept and how to exercise your rights. It applies to the www.synkriaops.com website, the app.synkriaops.com application and the SynkriaOps mobile app. It is written with regard to Cameroonian law n° 2024/017 of 23 December 2024 on the protection of personal data.

1. Who is responsible for your data

SynkriaOps SARL (Cameroon) is responsible for your user account data, the billing of your subscription, requests sent from the website and the platform's security measures.

For the data you record in your accounting file (your customers, suppliers, employees, vouchers and entries), your company is responsible: SynkriaOps processes it only on your behalf and on your instructions, as described in the data processing agreement. The same applies to an accounting firm for its clients' files.

Contact for any question about your data: legal@synkriaops.com.

2. The data we process

• Your account: first and last name, email address, phone number if you provide it, language, password (stored only in hashed form, unreadable to us), two-factor authentication settings.
• Your company: name, legal form, unique identification number, address, country, managers and the bundle information you enter.
• Your accounting: vouchers, entries, third parties, bank and Mobile Money statements, invoices, uploaded documents, exports.
• Security and traceability: IP address, device and browser, login dates, active sessions, log of sensitive actions (validation, closing, rights, AI assistant access).
• Subscription: plan, invoices, payment status. Payments go through our payment provider; we neither receive nor keep your card data or your Mobile Money account codes.
• Requests sent from the website: name, company, phone, email, profile (business or firm), country and message.

The public sites (www, help center, blog, community) set no advertising or tracking cookies. See the cookie policy.

3. Why we process it

• To provide the service you subscribed to, including the free trial: performance of the contract.
• To secure the platform, prevent fraud and keep track of sensitive actions: legitimate interest and legal obligations.
• To bill your subscription and keep our own books: legal obligation.
• To write to you about your account (security, end of trial, renewal, changes to the terms): performance of the contract.
• To answer a demo request sent from the website: your request.
• To send you commercial information: only with your consent, which you can withdraw at any time.

We do not sell your data and do not use it for targeted advertising.

4. Automatic document reading

When you use automatic reading of an invoice or receipt, the document is sent to Mistral AI (France) to recognise its text and extract amounts, dates and the third party. During an accounting migration, a scanned PDF general ledger is only sent to that service after your explicit consent, recorded in your name with its date. Other migration files (Excel, CSV, FEC, PDF containing text) are read on our servers, without any outside service.

5. AI assistants connected to your file

Your company can connect an AI assistant or an automation tool to SynkriaOps. By default, only the company administrator can do so; they decide who else may and with which permissions. The assistant only accesses the data those permissions allow, and each of its calls is logged. The assistant provider is chosen by your company, which remains responsible for it.

6. Who processes your data and where it is hosted

Your data is hosted outside Cameroon, mainly in the European Union. We use the following providers, bound to us by contract and chosen for their security guarantees:

• Contabo GmbH (Germany): application server.
• Neon, Inc. (United States): database, hosted in the Frankfurt region (Germany).
• Cloudflare, Inc. (United States): file storage under European jurisdiction, network, attack protection, public sites, bot protection on the contact form.
• Mistral AI (France): automatic document reading.
• Resend, Inc. (United States): sending emails.
• CinetPay (Côte d'Ivoire): subscription payments.
• Functional Software, Inc. (Sentry) (United States): technical error detection.
• Expo (United States): mobile app notifications.

These transfers outside Cameroon are carried out in compliance with the conditions set by law n° 2024/017. You can ask legal@synkriaops.com for the up-to-date list of our providers and the safeguards governing each transfer.

7. How long we keep it

• Account and file: as long as your subscription is active.
• After the trial or a missed payment: 5 days of full access, then 30 days read-only during which your exports stay downloadable, then the file is archived.
• Files uploaded during an accounting migration: 7 days, then erased; the imported entries remain in your file.
• Log of sensitive actions: as long as needed for the traceability of your accounting.
• Our subscription invoices: 10 years, as required by the OHADA Uniform Act on accounting law.
• Requests sent from the website: at most 3 years after our last exchange.

Keeping your own accounting records for 10 years is your company's obligation. Before leaving SynkriaOps, download your exports (FEC, financial statements, data).

8. How we protect it

• Encrypted connections (HTTPS) between your device and our servers.
• Hashed passwords, two-factor authentication available.
• Each company sealed off by the database itself: no file can read another's data.
• Uploaded files scanned by an antivirus before any reading.
• Sealed validated vouchers and a log of sensitive actions.
• Database backups with point-in-time restore.
• Reporting a security flaw: security@synkriaops.com.

9. Your rights

At any time, you can:

• access your data and obtain a copy;
• have it corrected;
• request its deletion, subject to the retention periods required by law;
• object to its use, in particular for commercial purposes;
• withdraw your consent when processing relies on it;
• lodge a complaint with the Cameroonian personal data protection authority.

Write to legal@synkriaops.com; we answer within 30 days. For data in an accounting file, first contact the company or firm using it: we will help it answer you.

10. Professional users

SynkriaOps is a service for businesses and accounting professionals. It is not intended for minors.

11. Changes

We notify you by email at least 30 days before any significant change to this policy. The date of the last update appears at the top of the page.