Import a Mobile Money statement
By the end of this page, you will know how to import your Mobile Money wallet statement. SynkriaOps reads the file exactly as it comes out of the wallet, works out whether each operation is money in or money out, and creates a separate transaction for the fees. There are no columns to map.
Supported operators
Section titled “Supported operators”| Operator | Accepted files | Availability |
|---|---|---|
| Orange Money Cameroon | Wallet Excel export, wallet PDF statement | Available |
| MTN Mobile Money | None for now | Coming soon |
For another operator, you have two options:
- if the operator provides a readable CSV or Excel statement, import it as a standard bank statement and map the columns;
- otherwise, enter the operations one by one: see Creating a manual transaction.
Prerequisites
Section titled “Prerequisites”- The wallet is declared as a Mobile Money account in Settings → Bank
accounts, linked to a
552xxxaccount of the SYSCOHADA chart of accounts. See Setting up a bank account. - You have the Administrator or Accountant role.
- An open fiscal year covers the statement period, otherwise the imported transactions cannot be posted.
- You know the wallet’s phone number. SynkriaOps uses it to tell, on each line, whether you are the sender or the recipient.
Importing the statement
Section titled “Importing the statement”-
Open Cash & banking → Transactions and click Import statement, or open Documents → Imports and click New import.
-
In Statement type, choose Mobile Money statement, then:
- Mobile Money sub-type: Orange Money Cameroon;
- Bank account: the wallet concerned;
- Phone number: the wallet’s number. It is pre-filled if it is saved on the account;
- Merchant code (optional): only for a merchant account connected to the operator’s API.
Click Continue.
-
Drop the PDF or Excel file exported from the wallet, without opening or editing it (20 MB maximum). The Parsing statement… screen is shown while the file is read, which can take a few seconds for a large statement.
-
The analysis screen shows the number of Valid lines, Suspected duplicates and Format errors, then a preview. Check a few lines: money going out must appear under Debit (outflow), money coming in under Credit (inflow).
-
Click Confirm import (N lines). The transactions are created with the Not processed status on the wallet account.
What SynkriaOps does when reading the statement
Section titled “What SynkriaOps does when reading the statement”| Situation in the statement | Processing |
|---|---|
| Operation with the “Echec” (failed) status | Ignored: it did not change the balance |
| Your number is the sender | Money out |
| Your number is the recipient | Money in |
Refund from the operator, transfer received from the bank, cancellation (ROLLBACK) | Money in |
| Operation fees greater than zero | A separate money-out transaction for the fees, with the operation reference followed by -F |
| Total amount column (amount + fees) | Not used, so that fees are not counted twice |
| Neither your number nor a known case | Line in error, not imported: enter it by hand |
Finally, SynkriaOps recalculates the wallet balance line by line and compares it with the balance shown in the statement. A difference is reported without blocking the import.
Example: a withdrawal with fees
Section titled “Example: a withdrawal with fees”A 5,000 XAF cash withdrawal with 79 XAF of fees creates two money-out transactions on the wallet: 5,000 XAF for the withdrawal and 79 XAF for the fees.
Once processed, they produce these entries in the wallet’s journal:
| Transaction | Debit | Credit |
|---|---|---|
| Withdrawal | 585 Transfers of funds: 5,000 | 552xxx Wallet: 5,000 |
| Fees | 631 Bank charges: 79 | 552xxx Wallet: 79 |
Account 585 is used when the cash withdrawn is put into your cash register:
the cash receipt (debit 571xxx, credit 585) clears this transfer account.
If the withdrawal was used to pay an expense directly, choose the account of
that expense or of the supplier.
Fixing common errors
Section titled “Fixing common errors”| Message or situation | Cause | Solution |
|---|---|---|
| Parsing error during the analysis | File edited, or statement from another operator | Export the statement again from the wallet without opening it in a spreadsheet, then click Start over |
| Many lines in error | Phone number entered differs from the one in the statement | Start over with the wallet’s exact number |
| Money in and money out reversed in the preview | Number of another wallet entered | Cancel and start over with the correct number |
| Balance difference reported | Incomplete statement or an operation removed from the file | Check that the statement covers the whole period without gaps |
| File already imported | The same file has already been imported on this account | Cancel, unless you have a specific reason to import it again |