Resetting or changing your password

By the end of this page, you will know how to regain access to your account if you have forgotten your password, and how to change your password while signed in.

Password rules

Rule	Detail
Length	At least 12 characters
Composition	An uppercase letter, a lowercase letter, a digit and a special character
Change	The new password must be different from the current one

Forgotten password

On the sign-in page, click Forgot password?
Enter your Email address and click Send link.
Open the email you receive and click the link. It is valid for 1 hour. Nothing received? Check your spam folder, then use Resend link.
On the New password page, enter the new password and its confirmation, then click Reset password.
The Password updated message appears. Click Sign in and sign in with the new password.

For security, the confirmation message is the same whether the address exists or not: “If an account exists with this address, you will receive a reset link valid for 1 hour.”

Changing your password while signed in

Click your avatar at the top right, then Security and access.
In the Sign-in section, click Change.
Enter your Current password, then the New password and its confirmation.
Click Change password. If two-factor authentication is on, SynkriaOps also asks you for a code.

The Sign-in section shows the date of the last change. If your company advises a change frequency, the Protection and advice section reminds you of it, without blocking anything.

Account created with Google or LinkedIn

If you sign in with Google or LinkedIn, your account has no password. In Security and access, Sign-in section, enter a New password and its confirmation, then click Set password. You can then also sign in with your email address. Your other devices are signed out.

If it does not work

Message or situation	Cause	Solution
Invalid link: “This reset link is invalid or has expired.”	Link older than one hour, or already used	Start again from Forgot password?
No email received	Address different from the account’s, or spam filter	Try the address you were invited with; ask the administrator for it
”The current password is incorrect.”	Typing error in the current password	Enter it again, or use Forgot password?
”The new password must be different from the current one.”	Same password	Choose another password
”You don’t have a password yet: set one first.”	Google or LinkedIn account	Use Set password

Good practice

Never share your password: each colleague must have their own access, so that every action is attributed to the right person. See Invite your team.
Use a password manager.
If you suspect someone knows your password, change it: all your sessions are closed. Then turn on two-factor authentication.