Contacting SynkriaOps support

SynkriaOps support helps you when the documentation is not enough. By the end of this page, you will know how to reach us and what to prepare so that your request is handled the first time.

How to reach us

Channel	Address	For
Support email	`support@synkriaops.com`	Any usage question, problem or bug
Contact form	synkriaops.com/en/contact	A demo, a sales question

Write from your SynkriaOps account’s email address: we can then find your account without any further exchange.

Before writing: the five most common cases

Signed out repeatedly: see Sign-in issues.
Error during an import: see Import issues.
“Debit ≠ Credit” on an entry: see Common errors.
Reset email not received: see Resetting your password.
Module hidden or inaccessible: see Understanding roles.

Information to prepare

Your account email and the exact name of the company concerned, for example SARL Maison des Épices.
What happened, and what you expected instead.
Steps to reproduce: the exact path, for example “Sales → Customers → New customer → I enter X → Save → message Y appears”.
The approximate date and time, to find the event.
A screenshot of the error message, with its exact text.
Your browser and system, for example Chrome on Windows 11, or the mobile app version.

Example of a well-written message:

Hello, I am signed in as alice@example.com on the company SARL MTL. This morning around 9:30, when validating an OD journal entry of XAF 150,000, the application shows “Debit ≠ Credit” although my amounts are identical. Screenshot attached. Browser: Firefox on Ubuntu.

Reporting a bug

A bug is the software behaving differently from how it should, as opposed to a usage question. To get it fixed quickly, include:

the observed behaviour and the expected behaviour;
the exact steps to reproduce it;
whether it happens always, sometimes or only once;
a screenshot or a short screen recording.